Where are these made and shipped from?

Our products are all made in South Carolina, USA, and we have warehouses in the U.S./CAN/U.K./AUS. Your items will be delivered from the warehouse which close to you for faster delivery.

How can I get a free shipping cost?

Free shipping on orders over $59.99. 


Does the item run true to size?

Yes!It runs true to the garment size chart please choose your size based on your measurements.

About the refund


We guarantee to refund your money to your account within 30 days.


About the return or exchange


Please contact our Customer Service retorose@onlineservice.vip to get the return address. please allow a little bit of color and size difference, this is inevitable.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

 

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped. 

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

HOW DO I TELL IF A DRESS IS AVAILABLE?

Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or an
Our employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.

Free shipping

Free worldwide shipping and returns - customs and duties taxes included